Water Softeners Systems Compared: Culligan versus Florida Water Technologies
Brad Berdon • March 6, 2018

Florida Water Technologies water filtration systems are built with the latest technology, providing clean, fresh, and pure water that you want and deserve. Our experienced staff offer cleaning services to your existing or new water softener and annual product checks.

This comparison is between our Premium Option: Platinum Series water softener and the Culligan HE Water Softener. If you are living in the Jacksonville area, we have all heard the stories about Culligan. They are a national brand, they are proprietary, the highest prices for water softener systems, very high service rates and the list is endless.

Florida Water Technologies takes pride in offering our customers a quality product with common sense prices. That holds true in every conversation we have with all of our potential customers. With over 100 5 Star Google reviews, we always let our customers tell the story. Here is an excerpt from a review completed last week: “I recently had my water softener replaced by Florida Water Technologies and I have to say so far my experience with them has been great. Brad who came to evaluate what I currently had was very professional and honest and recommended what was best considering the situation we had with our water (super stinky smell). Unlike the other company I had originally called he did have a water testing kit. He scheduled me right away to have my old water softener replaced within a couple days, would have probably been sooner if it wasn’t for the weekend that fell in between. I thought the great experience had ended there but to my surprise the person who came on Monday (Josh) to replace it was amazing, very professional great attitude and very patient. He explained every little detail I had questions on, he was very thorough. So far our water has no smell at all runs super clean and Josh tested it again before he left after installing our water softener, they even shocked our pipes and made sure they were free of any bacteria. I recommend them 100%!!! And forgot to mention that Brad contacted me probably less than 10 minutes after I had submitted my request online for a quote and he came by and didn’t charge me for the service call.” That’s our goal. To make the right decision for your needs at a common sense rate.

What is the difference with the high priced Culligan water softener? Is it worth it. Do the higher priced water softeners at Culligan deliver more value than those offered by Florida Water Technologies? In a side by side comparison this entry will provide raw data that you may find surprising. The items to be compared are flow rates, warranties, and prices . Do you end up getting more for your money by purchasing a Culligan HE water softener? Let’s find out.

What are Flow Rates for a water softener?

The Florida Water Technologies representatives will evaluate the number of fixtures within the home to determine the proper flow rate. Flow rates are measured in gallons per minute (gpm). You may be experiencing low pressure when you are doing laundry, filling a bath, and running the dishwasher. This might be directly related to the water flow rate of the existing water softener. Water softener flow rates are outlined according to the spec sheets as “service” (or standard flow rate) and “peak” (or max flow rate).

Culligan HE Water Softener

  • Service Flow Rate:  = 9 Gallons Per Minute
  • Max Flow Rate:        = 10.8 Gallons Per Minute 

Platinum Series

  • Service Flow Rate: = 11.3 Gallons Per Minute 
  • Max Flow Rate:        = 14.5 Gallons Per Minute 

The Culligan HE delivers a lesser flow rate at service and peak flow times. The Platinum Series is a superior water softener system that delivers a higher service and peak flow that’s beneficial to larger homes with active fixtures. This extra volume might the difference for your home or business at a lower cost.

Be sure to ask about the Culligan warranties 

Warranties are compared by what they exclude or simply do not cover at all . Surprisingly the higher priced Culligan model He has the least amount of warranty coverage than any water softener available. The main wearable items inside a water softener are the internal valve parts and the resin or media. The internal parts receive friction and are comprised of seals and gaskets while the resin, or media, is the main component of a water softener. If a company doesn’t cover or excludes these items from the warranty then you will be responsible for their full replacement cost’s, parts and labor. The Pro-Mate 6.0 is lower in cost AND covers the internal parts.

Culligan Model He

  • The entire conditioner and media              1 Year
  • The Valve Body and PC Board                    10 Years
    • EXCLUDES INTERNAL PARTS
  • Softener Tank                                                Lifetime
    • EXCLUDES RESIN MEDIA

Platinum Series

  • The Entire Conditioner                               5 Years to Lifetime
  • The Valve and PC Board                             5 Years to Lifetime
    • INCLUDES INTERNAL PARTS
  • Softener Tank                                               10 Years to Lifetime

Florida Water Technologies provides an exclusive lifetime warranty on approved package purchases. Ask your sales representative for more details.

Why is Culligan so high in price? 

Price ranges vary in the Jacksonville FL water softener market. Comparing prices is easier once you know what a water softener costs. According to the Water Technology Magazine annual dealer survey water softeners range from $1600-$1900 including installation. Some companies follow this model and some do not. A company that seeks charge much higher than this range should be questioned. In light of the facts we’ve covered today you don’t always end up getting more by paying more…sometimes you just pay more.

Culligan Model He

  • Price Range: $3199-$3499  yikes! 

Platinum Series

  • Price Range: $1799-$1999 

Our water softeners not only outperform Culligan Water Softeners they cost less to

By Brad Berdon July 17, 2026
Hard Water Spots vs. Soft Water Spots: What’s the Difference? | Jacksonville, FL Water Softener Guide If you’ve ever noticed white spots on your shower doors, faucets, dishes, or vehicle after washing, you may have wondered whether they’re caused by hard water or soft water. The truth is that hard water spots and soft water spots are very different , and understanding the difference can help you choose the right solution for your home. If you live in Jacksonville, Florida , chances are you’re dealing with very hard water. Northeast Florida consistently measures some of the hardest water on the East Coast, making water spotting one of the most common complaints among homeowners. What Are Hard Water Spots? Hard water spots are mineral deposits left behind after water evaporates. Jacksonville’s water contains high levels of dissolved calcium and magnesium. When the water dries, these minerals remain on the surface. Hard water spots commonly appear on: · Glass shower doors · Bathroom fixtures · Kitchen faucets · Dishes and glassware · Stainless steel appliances · Vehicle paint and windows · Pool tile Over time, these mineral deposits become harder to remove. In severe cases, they can permanently etch glass, clog plumbing fixtures, reduce appliance efficiency, and shorten the life of water-using appliances. What Are Soft Water Spots? Soft water doesn’t contain the calcium and magnesium that create hard water scale. Instead, if soft water leaves a spot, it’s usually from one of these sources: · Dust or dirt left on the surface · Soap residue · Water that evaporated before rinsing completely · Tiny amounts of sodium left behind after evaporation (typically very minimal) Unlike hard water deposits, soft water spots wipe away easily with a damp cloth because they are not mineral scale. The Simple Test Here’s an easy way to tell the difference. Hard Water Spot · Feels rough or crusty · White or chalky appearance · Difficult to remove · Often requires vinegar or a specialty cleaner Soft Water Spot · Smooth to the touch · Wipes away easily · Doesn’t build up over time · Leaves no mineral scale behind If you’re constantly scrubbing your shower doors or replacing fixtures because of mineral buildup, you’re almost certainly dealing with hard water. Why Jacksonville Homes Experience More Hard Water Spots Jacksonville’s municipal water travels through limestone and mineral-rich underground aquifers before reaching your home. Those naturally occurring minerals create hard water. Many neighborhoods throughout Northeast Florida experience hardness levels well above what’s considered “hard” water, making mineral spotting a daily frustration for homeowners. Common signs include: · White buildup around faucets · Cloudy drinking glasses · Soap that doesn’t lather well · Dry skin and hair · Scale inside coffee makers and water heaters · Frequent cleaning of shower glass Does a Water Softener Eliminate Hard Water Spots? Yes. A properly sized water softener removes the calcium and magnesium before the water enters your home’s plumbing. The result is: · Dramatically fewer water spots · Easier cleaning · Longer-lasting plumbing fixtures · Better-performing water heater · Softer skin and hair · Cleaner dishes and glassware · Reduced soap and detergent use Many Jacksonville homeowners notice the difference within just a few days after installing a quality water softener. Can Existing Hard Water Spots Be Removed? A water softener prevents new mineral deposits, but it won’t remove years of existing scale. Existing hard water spots can often be cleaned using: · White vinegar · Commercial hard water stain removers · Mild acids designed for mineral scale Once the buildup is removed, softened water helps keep those surfaces looking cleaner much longer. Why Jacksonville Homeowners Choose Water Softeners Living with hard water means spending more time cleaning and replacing fixtures affected by mineral buildup. Installing a quality water softener helps protect your home’s plumbing, improves water quality throughout the house, and greatly reduces the stubborn hard water spots that Jacksonville homeowners see every day. If you’re tired of scrubbing shower glass, polishing faucets, or seeing cloudy dishes come out of the dishwasher, a professionally installed water softener can make a noticeable difference. Looking for a Water Softener in Jacksonville, FL? Florida Water Technologies has helped homeowners throughout Jacksonville and Northeast Florida solve hard water problems with professionally installed water softeners designed specifically for our local water conditions. Whether you’re experiencing stubborn hard water spots, scale buildup, or simply want cleaner, softer water throughout your home, we’re here to help. Contact Florida Water Technologies today for a free water test and learn which water softener is right for your home. Frequently Asked Questions Are hard water spots permanent? If left untreated, hard water spots can eventually etch glass and damage certain surfaces. Early removal is much easier than removing years of mineral buildup. Does softened water leave white spots? Generally, no. Softened water does not leave calcium or magnesium deposits. Any spots that appear are usually surface residue and wipe away easily. Is Jacksonville water considered hard? Yes. Jacksonville is known for having hard groundwater with elevated mineral content, making water softeners a popular home improvement throughout Northeast Florida. Will a water softener make cleaning easier? Absolutely. Many homeowners report spending significantly less time cleaning showers, faucets, sinks, and glass after installing a water softener.e body content of your post goes here. To edit this text, click on it and delete this default text and start typing your own or paste your own from a different source.
By Brad Berdon January 14, 2026
💧 Is It Normal to See Water Inside the Salt Tank? What Jacksonville Homeowners Should Know About Water Softeners If you’ve ever opened your water softener and noticed 💦 water sitting inside the salt tank, you’re not alone. Many homeowners across Jacksonville, FL ask this same question. At Florida Water Technologies, we’re here to clear things up — because while some water is normal, too much water can mean something is wrong. 🧂 What Is a Salt Tank? Your water softener uses two main components: • Mineral (Resin) Tank – removes hard minerals like calcium and magnesium • Salt (Brine) Tank – holds salt and water to create brine The brine solution is essential for regenerating the system so your water stays soft and clean. 💧 Is Water in the Salt Tank Normal? ✅ Yes — a small amount of water is completely normal. Your salt tank needs water to dissolve salt and create brine. Without it, your system wouldn’t function properly. ❗ However, excessive water is not normal and may indicate a problem. 🚨 What Too Much Water Inside the Salt Tank Means If your salt tank looks overly full or water is pooling at the bottom, you may be dealing with one of these issues: ⚠️ Stuck or broken float valve ⚠️ Clogged brine line or injector ⚠️ Improper system settings ⚠️ Salt buildup or bridging 👀 Signs Something May Be Wrong Keep an eye out for these warning signs: ❌ Water covering most of the salt ❌ Hard water spots on dishes or faucets ❌ Salt crust or hardened salt bridges ❌ System not producing soft water 🛠️ What You Can Do Before Calling a Professional You can try gently breaking up salt bridges using a broom handle or similar tool. Avoid digging or damaging the tank. If the water level is extremely high, do not attempt repairs — it’s time to call a professional. 📞 When to Call Florida Water Technologies If you’re unsure whether what you’re seeing is normal, Florida Water Technologies is here to help. We proudly serve Jacksonville, FL with expert water softener installation, maintenance, and repair. ✔️ Fast, local service ✔️ Trusted water treatment experts ✔️ Honest, professional recommendations 💡 A properly maintained water softener saves money, protects plumbing, and improves water quality. ⭐ Final Thoughts A little water in your salt tank is normal — it’s part of the regeneration process. But if you notice excessive water, poor water quality, or salt buildup, it’s best to have your system checked. 📍 Florida Water Technologies – Jacksonville’s trusted water treatment specialists.
By Brad Berdon January 6, 2026
If you live in Jacksonville, Florida, and notice a strange chlorine or chemical odor coming from your tap water, you are not alone. Many homeowners wonder why municipal water treated with chlorine smells unusual and whether it is safe. According to Florida Water Technologies, a trusted water treatment company in Jacksonville, FL, the answer lies in how public water systems disinfect drinking water to protect public health. Why Chlorine Is Used in Jacksonville Municipal Water Municipal water suppliers throughout Florida use chlorine as a disinfectant to eliminate harmful bacteria, viruses, and microorganisms. Chlorine provides ongoing protection as water travels through miles of pipes to homes across Jacksonville, a process known as chlorine residual. While essential for safety, this residual disinfectant is often responsible for the noticeable odor. What Causes the Chlorine Smell in Tap Water Chlorine has a naturally sharp scent, and the human nose can detect it at very low levels. Jacksonville utilities may also use chloramines, a combination of chlorine and ammonia, which last longer in the water system but can produce medicinal or musty odors. Why Chlorine Odors Are Stronger in Florida Homes Florida’s warm climate increases chlorine evaporation, making odors more noticeable—especially during hot showers. Seasonal rainfall, water system maintenance, and neighborhood-specific water sources in Jacksonville can also affect odor intensity. Is Chlorine Odor in Drinking Water Safe? Yes. Chlorine levels in Jacksonville municipal water are regulated and considered safe. The presence of chlorine typically means the water is protected from harmful pathogens. However, many homeowners prefer to improve taste, smell, and overall water quality. How Florida Water Technologies Helps Jacksonville Homeowners Florida Water Technologies in Jacksonville, FL provides customized water treatment solutions including whole-house carbon filtration systems, chlorine and chloramine removal, and water quality testing. These systems help eliminate unpleasant odors and improve water throughout the entire home. Final Thoughts Chlorine odor in tap water is a common issue for Jacksonville residents and a result of necessary water disinfection practices. While safe, the smell can be unpleasant. Florida Water Technologies offers expert solutions tailored to Northeast Florida water conditions, helping homeowners enjoy cleaner, fresher water every day.
By Brad Berdon December 29, 2025
Living with eczema can be challenging, especially in Florida’s warm, humid climate where frequent showers are part of daily life. If you or a family member struggle with dry, itchy, or irritated skin, your home’s water quality may be playing a bigger role than you realize. At Florida Water Technologies in Jacksonville, FL, we help homeowners improve their water—and for many people with eczema, installing a water softener can make a noticeable difference. The Link Between Hard Water and Eczema Much of Northeast Florida has hard water, which contains high levels of calcium and magnesium. While hard water is safe to drink, it can be harsh on sensitive skin. Hard water can: • Leave mineral residue on the skin • Reduce the effectiveness of soaps and cleansers • Strip away natural skin oils • Increase dryness and irritation For people with eczema—where the skin barrier is already compromised—this can worsen flare-ups and discomfort. How a Water Softener Can Help Eczema-Prone Skin A water softener removes excess minerals from your home’s water supply, creating soft water that’s gentler on skin. Gentler Showers and Baths Soft water rinses cleanly without leaving behind mineral buildup, helping reduce irritation. Less Soap, Less Irritation Soaps lather better in soft water, meaning fewer residues left on the skin. Improved Skin Moisture Soft water helps skin retain moisture, reducing flaking and tightness. Softer Clothes and Bedding Laundry washed in soft water feels softer and less abrasive on sensitive skin. Water Softener Installation in Jacksonville, FL If you’re dealing with eczema and hard water in your home, Florida Water Technologies can help. We specialize in water treatment solutions tailored to Jacksonville’s water conditions. Contact Florida Water Technologies today to schedule a free water test and learn how a water softener could improve comfort for your family.
By Brad Berdon October 20, 2025
The Hidden Cost of Hard Water in Jacksonville, FL — and How to Fix It Welcome to Jacksonville (North East), Florida, you’ve probably noticed the effects of hard water around your home — cloudy glassware, soap scum buildup, or dull laundry. Jacksonville’s water contains high levels of hardness minerals like calcium and magnesium, which can take a serious toll on your home, your skin, and your appliances. How Hard Water Affects Your Home Hard water impacts residential water use in three major ways: 1. Shortens Appliance Lifespan Hard water can reduce the life expectancy of water-using appliances — such as dishwashers, washing machines, and water heaters — by up to 50%. Mineral deposits and scale buildup make these systems work harder, increasing energy costs and maintenance needs. 2. Damages Surfaces and Fixtures Limescale from hard water gradually etches and dulls the finishes of granite countertops, glass shower doors, and metal fixtures. Over time, this creates a permanent haze that no cleaning product can remove. 3. Creates Soap Scum and Dry Skin Hardness minerals react with soap to form soap scum, leaving residue on your skin, hair, and clothing. The result? Dry, itchy skin and laundry that feels rough and looks faded. The Solution: Whole-Home Water Softeners A whole-house water softener connects directly to your home’s main water supply line , ensuring that all the water — hot and cold — is softened before it reaches your taps, appliances, and fixtures. Once installed, it typically takes a day or two to flush out the remaining hard water from your plumbing. After that, you’ll notice softer skin, shinier surfaces, cleaner dishes, and brighter laundry almost immediately. Jacksonville’s Trusted Water Softener Experts At Florida Water Technologies, we’ve been helping homeowners in Jacksonville, FL enjoy the benefits of soft water since 2008 . Our team provides expert installation, high-quality systems, and professional service to ensure your home is protected from the damaging effects of hard water. ________________________________________ Ready to experience the difference soft water makes? Contact Florida Water Technologies today to learn more about our whole-home water softener systems in Jacksonville, FL.
By Brad Berdon October 14, 2025
Why We Use Ceramic Internal Parts in Our Water Softeners in Jacksonville, FL At Florida Water Technologies Inc., we specialize in providing premium water softener systems in Jacksonville, FL, designed to deliver long-lasting performance and reliability. One of the most important innovations in our systems is the use of ceramic internal valve parts, which outperform traditional rubber and plastic components in every category — from durability to resistance against Jacksonville’s hard water. Ceramic technology has become the standard in modern plumbing systems. Today, most high-quality valves — including those in your kitchen and shower faucets — rely on ceramic disc valves because of their exceptional strength, corrosion resistance, and long lifespan. Here’s why we use this advanced material in all our Jacksonville water softener installations, and how these parts are made and tested for quality. The Ceramic Firing Process Every ceramic component begins with a precise firing process, where raw clay is exposed to extreme heat. This controlled, high-temperature process transforms the soft clay into a hard, durable, and permanent ceramic material. The result is a part that can withstand years of constant water flow and pressure without warping, cracking, or deteriorating — an essential feature for high-performance water softeners in Jacksonville’s demanding water conditions. Acid and Corrosion Resistance Testing One of the key benefits of ceramic valves is their superior chemical resistance. Because ceramics are formed with strong ionic bonds, they resist corrosion from acids, bases, and salts — even at elevated temperatures. This makes ceramics far more durable than brass or plastic valves, especially in areas with hard water, such as Jacksonville and Northeast Florida. High mineral content can cause metal and plastic components to wear down quickly, but ceramic valves maintain their integrity, ensuring longer system life and less maintenance. Flatness and Seal Testing Each ceramic disc undergoes a precision flatness test to ensure a perfect water- and air-tight seal. Using advanced optical technology and monochromatic light, we verify that the disc surface is completely flat. This guarantees a flawless seal within the valve, preventing leaks and maintaining consistent performance — a key advantage for high-efficiency water softeners in Jacksonville homes. Hardness and Durability Testing Ceramic materials are known for their exceptional hardness and wear resistance. During hardness testing, a shaped indenter is pressed into the surface to measure its resistance to scratches and indentations. These results confirm that ceramic internal parts can last for decades with little to no wear, even under constant water pressure. For homeowners in Jacksonville, FL, this means fewer repairs, lower maintenance costs, and reliable operation year after year. The Advantage of Ceramic Water Softeners Since 2008,Florida Water Technologies Inc., has been dedicated to offering great water softeners at common-sense prices. Traditional systems — such as older Clack or Fleck valves — rely on soft rubber internal parts that wear out over time and require frequent replacement. Over the lifespan of the system, this can add up to thousands of dollars in maintenance costs. By contrast, our ceramic valve water softeners feature lifetime-rated internal components that never need to be replaced. Every system we install in Jacksonville and the surrounding areas includes a lifetime warranty on ceramic parts, ensuring peace of mind and long-term value for our customers. Experience the Jacksonville Water Softener Difference If you’re dealing with hard water in Jacksonville, FL, our ceramic-based water softeners offer the most durable, low-maintenance solution available today. ✅ Long-lasting ceramic valve technology ✅ Lifetime warranty on internal parts ✅ Resistant to corrosion and mineral buildup ✅ Perfect for Jacksonville’s hard water Contact Florida Water Technologies Inc. today for a free water softener consultation and discover why more Jacksonville homeowners are choosing ceramic-powered water softeners for their homes.
By Brad Berdon October 1, 2025
For quite some time the water softener systems stocked and sold in Jacksonville and surrounding markets have used internal moving parts made of rubber and plastic. These parts are necessary for the system to regenerate (or clean itself). These older style systems push and pull a piston across rubber seal for it to work. As the piston moves from position to position the rubber O-rings seal off and direct water to different parts of the water softener. A typical system will regenerate 100-200 times a year. While they do the job, rubber and plastic components are very weak, and break often. The rubber seals get hard, swell, crack and tear, causing water softener failure. Symptoms of this failure include water running continuously (if this happens JEA may call you to inform you of a leak), the salt tank can fill with water, and the system will stop using salt. In any of these scenarios, your water softener will not work or make soft water. A repair to replace these parts will be needed-at a cost. All Fleck and Clack water softener valves contain rubber seals and plastic spacers. Fortunately, that is not your only choice. Some water softener systems in Jacksonville Fl us a ceramic disc with channels in it, instead of rubber seals. When the disc is turned water channels align which allow water to different parts of the system, facilitating regeneration. The perfectly smooth polished ceramic disc makes a hermetic seal in each valve position. A hermetic seal is an airtight seal that prevents the passage of air or water. And because it's ceramic, it never wears out. These channeled discs can run for decades with very little to no wear. Water softeners are necessary in Jacksonville FL and using ceramic internal parts provide peace of mind and lower cost of ownership. Most people would choose ceramics over rubber and it’s our pleasure to offer you that choice.
By Brad Berdon March 25, 2025
The Importance of Quality Parts in Your Jacksonville Water Softener System When it comes to building a water softener system in Jacksonville, FL, the quality of the parts used plays a crucial role in the system's longevity and performance. High-quality components ensure your water softener will last for years, providing optimal service. However, using low-quality parts can lead to frequent breakdowns and costly repairs. The challenge is, many of the critical parts are hidden from view, making it difficult for homeowners—and even salespeople—to know what’s inside the systems they’re buying. These decisions are often made by franchises or business owners, not the sales team. One of the most important internal components of your water softener is the collector and riser tube. Let’s dive into why this part is so vital. What is the Collector and Riser Tube? The collector and riser tube are key internal plumbing components in a water softener system. They work together to ensure the efficient flow of treated water throughout your home. The lower basket collects softened water from the bottom of the tank, and then the water is sent upwards through the riser or distributor tube. This treated water is what exits the system and flows into your home, ready for use. Meanwhile, the upper basket helps prevent resin from escaping the main tank during the regeneration process. The Dangers of Low-Quality Components When low-quality parts are used, particularly in the bottom collector and riser tube, the system is at risk of failure. If these parts break or degrade over time, the resin inside the tank could escape, potentially clogging your plumbing lines with resin. You see, a lot of weight is resting on top of the collector basket at the bottom of the tank and if the materials used are weak, failure can occur. The resulting damage can be expensive to repair and may require significant work to fix. Unfortunately, this isn’t just a theoretical issue—it's something that’s happened to homeowners before. Why We Choose Quality Over Profits At Florida Water Technologies Inc., we prioritize quality over cutting corners to save a few dollars. That's why we've been in business since 2008. We believe that using high-quality components is the only way to ensure our systems perform reliably over time. By demanding the best from our suppliers, we deliver systems that stand the test of time and provide consistent, high-quality performance for years to come. Investing in a water softener with top-quality parts isn’t just about avoiding headaches—it’s about enjoying peace of mind and ensuring your home’s water system remains in top shape. Choose wisely, and make sure the water softener you’re investing in is built to last.
By Brad Berdon May 9, 2024
By Brad Berdon April 2, 2024
Although there are water pipes near the water heater, they may not be the right pipe to connect a water softener system. You see, the right pipe to connect a water softener to is the main supply pipe or service pipe. Connecting a water softener to the service pipe assures 100% soft water on both the cold and hot side of the plumbing system. Can the service pipe be located next to the water heater? Sometimes yes, but more often no. If your home has a water softener loop this means the service pipe is pre plumbed to a convenient location in the garage, often times near the water heater. If your home does not have the loop then you will have to located your main supply pipe to determine placement. Where is the Main Supply, or Service Pipe, at my house? To locate your service pipe the first thing you need to determine is where your water meter (out by the street) is located. Is it on the garage side or the non garage side of your home? In Jacksonville the water meter is a concrete box with the letters JEA on it. In St Johns/ St Augustine it's usually a plastic meter box with a bright blue lid. Standing out at the meter near the street, look up at your home. The plumber had to connect water to your home from this meter location. Usually, the path of least resistance is used to make this connection. 90% of the time the water enters the home on the same side of the home that the water meter is located. The point that the supply pipe enters your home (POE Point Of Entry) should be marked by a green plastic circle shaped lid. However, sometimes it gets buried under years of landscaping and mulch and sometimes it's not marked at all. Once the POE is located you can now determine where the water softener will be installed.